Padah Solutions Transforms 63 Moons' Customer Support

63 moons

63 Moons' Customer Support: How Padah Solutions Helped Connect the Dots!

At Padah Solutions, we’re the masters of all things Zendesk. And when we teamed up with 63 moons technologies limited, we knew we had a challenge on our hands – managing customer inquiries from multiple channels is no joke.

When 63 moons came to us with their customer service challenges, we knew we had to bring our A-game.

So, we whipped out our magic wands (okay, they were just laptops) and got to work. With Zendesk as our trusty sidekick, we centralized 63 moons’ support and sales efforts, giving them a 360-degree view of the customer journey.

But we didn’t stop there, oh no. We wanted to be superheroes of customer service and take down those pesky incoming queries. So, we worked our magic (i.e., improved access to helpful information), and BAM! A 30% reduction in incoming queries.

84%

Average CSAT

30%

Reduction in incoming queries

Now, we’re not ones to brag (okay, maybe a little), but we’re pretty proud of the impact our solutions had on 63 moons’ business.
At Padah Solutions, we’re always up for a challenge and love finding creative solutions to make life easier for our clients. Bring on the next one!