Author: wppadahuser

Zendesk is a cloud-based customer service software company that provides helpdesk solutions to businesses. One of the features that Zendesk offers is the ability to integrate with WhatsApp. This means that businesses can use WhatsApp as a channel for customer support. WhatsApp is a popular messaging app with over 1 billion active users. It’s known for its ease of use and security. With Zendesk, businesses can take advantage of these same benefits for customer support.… Continue reading Zendesk with Whatsapp

What is Traceability? In the software domain, traceability can be defined as tracing back an entity’s origin like a requirement/ piece of code/ documentation/ test case, etc. In simple terms, traceability can be defined as the capability to trace entities (e.g., requirements, design, epics, stories, tasks, bugs, test cases, etc.) across the development lifecycle. Traceability enables tracking the status of an entity or entire project/ product and helps you report what’s going on in the… Continue reading Importance of Traceability and how to maintain it

CRM Zendesk Features Have your business just adopted the Work From Home (WFH) mode of operation post-COVID-19? If yes, then, for your employees, fulfilling the goal of customer satisfaction may have become somewhat more challenging than before. This article shows 5 CRM Zendesk Features. That is regardless of small or big customer base. Keeping your customers satisfied is essential for holistic success, and customer support contributes significantly to it. To ensure the desired pace of… Continue reading 5 CRM Zendesk Features that Can Convince You to Use it for Your Business

Live Chat Service To Your Official Business Website With the changing time, customer service is also revolutionizing. There are different channels of customer services such as e-mails, calls, and social media. However, according to the statistics at kayako.com, 32% of customers prefer a phone call, 23% prefer e-mail interaction, and 41% prefer live chat service. Why is it so? This is because live chat support is instant, convenient, and efficient. Obviously, your customers do not like going… Continue reading 9 Reasons To Add Live Chat Service To Your Official Business Website

Benefits of Using a Helpdesk Ticketing Tool This article shows 6 Much-Needed Benefits of Using a Helpdesk Ticketing Tool. One of the essential customer demands is proactive replies to their queries. If this is not fulfilled, it can bring your business to a standstill. To fulfil it, you need to ensure team collaboration and boost customer support agents’ productivity without compromising quality assistance round the clock. However, it is a fact that the human agents… Continue reading Benefits of Using a Helpdesk Ticketing Tool