Importance of Traceability and how to maintain it
What is Traceability? In the software domain, traceability can be defined as tracing back an entity’s origin like a requirement/ piece of code/ documentation/ test case, etc. In simple terms, traceability can be defined as the capability to trace entities
5 CRM Zendesk Features that Can Convince You to Use it for Your Business
CRM Zendesk Features Have your business just adopted the Work From Home (WFH) mode of operation post-COVID-19? If yes, then, for your employees, fulfilling the goal of customer satisfaction may have become somewhat more challenging than before. This article shows
9 Reasons To Add Live Chat Service To Your Official Business Website
Live Chat Service To Your Official Business Website With the changing time, customer service is also revolutionizing. There are different channels of customer services such as e-mails, calls, and social media. However, according to the statistics at kayako.com, 32% of
6 Much-Needed Benefits of Using a Helpdesk Ticketing Tool
Benefits of Using a Helpdesk Ticketing Tool This article shows 6 Much-Needed Benefits of Using a Helpdesk Ticketing Tool. One of the essential customer demands is proactive replies to their queries. If this is not fulfilled, it can bring your