Unifying 25 Teams with Jira & Confluence for Digital-First Insurance
How Padah Solutions helped Bandhan Life transform their project management, achieving 90% adoption in just 90 days while reducing project management time by 30%.
Atlassian Cloud
Financial Services
Digital Transformation
ITSM
Key Results at a Glance
Measurable impact across the organization
30%
Less time on project management
20%
Increase in productivity
2000
Hours saved daily
90%
Adoption in 90 days
The Challenge
Siloed Teams, Scattered Communication
Bandhan Life, India’s first insurance company to embrace digital-first and distributed work models, faced significant challenges in connecting their 25 teams across 120+ projects. With employees using separate systems for tracking work and communication scattered across Excel, Slack, email, and Microsoft Teams, critical information was siloed.
Leadership struggled to gain visibility into project progress and allocate resources effectively. It took two full working days just to prepare a single project progress report, and outcomes weren’t being realized from an OKR perspective despite everyone working hard.
Information Silos
Data scattered across Excel, Slack, email, and Teams made it difficult to find information quickly.
Time-Consuming Reporting
Two full days required to compile project progress reports before they could be reviewed by leadership.
Limited Visibility
Leadership couldn’t see how work was progressing across locations and areas of the organization.
OKR Misalignment
Despite hard work, outcomes weren’t being realized from an OKR perspective due to lack of coordination.
The Solution
Padah Solutions: Strategic Atlassian Expansion
Bandhan Life engaged Padah Solutions as their trusted Atlassian Solution Partner to address these challenges. Priti Kumar, founder of Padah Solutions, recommended expanding the company’s existing Atlassian usage rather than adopting entirely new tools—a strategic decision that would prove highly effective.
Padah Solutions deployed a comprehensive solution tailored to Bandhan Life’s diverse business functions, including both agile and waterfall Jira boards, integration with Microsoft Outlook and Teams, and Confluence as a centralized knowledge base.
Agile & Waterfall Boards
Deployed customized Jira boards supporting both methodologies to meet diverse business function needs.
MS Integration
Seamlessly integrated Jira with Microsoft Outlook and Teams for streamlined communication.
Knowledge Hub
Established Confluence as the centralized knowledge base for the entire organization.
Padah analyzed our requirements and designed effective solutions. We had frequent catch-ups with them throughout the process, and it was completed very quickly because of their involvement and expertise with Jira.
Shahid Hussain
Vice President of the CEO’s Office, Bandhan Life
The Impact
Transformational Results Across the Board
Since unifying with the Atlassian system of work, Bandhan Life has achieved measurable improvements in speed, visibility, and efficiency—setting a new standard for work-from-anywhere, digital-first operations.
30%
reduction
Less Time on Project Management
Managers spend 30% less time monitoring projects, freeing them to focus on high-impact work.
20%
increase
Individual Productivity Boost
Each employee saves roughly 1.5 hours daily by eliminating time spent searching for information.
400
hours/year
Reporting Time Saved
Automated reporting saves approximately 100 hours per quarter that was previously spent on manual compilation.
95%
captured
Communications in Jira
Nearly all project-related communications are now centralized, ensuring full visibility across teams.
We are a strongly outcome-oriented organization. Jira and Confluence are helping us drive that behavior as we set a new standard for a work-from-anywhere, digital-first model.
Kiran Belsekar
Executive Vice President of CISO and IT Governance, Bandhan Life
About Padah Solutions
Desk Solutions. With over 50 projects delivered to 100+ customers globally, Padah has established itself as a trusted partner for digital transformation.
Awarded “Rising Star of the Year 2021” by Atlassian for exponential growth, Padah is the only partner to represent India on the Atlassian Partner Council-a testament to their expertise and commitment to customer success.
- 50+ Projects Delivered Globally
- 100+ Happy Customers
- Atlassian & Zendesk Partner