Unlocking Organizational Knowledge with Generative AI Across the Atlassian Ecosystem

Introduction: The Knowledge Crisis in Modern Organizations

Here’s a reality that every knowledge worker knows too well: you spend a staggering amount of time searching for information. Whether it’s hunting down a document a colleague mentioned in last week’s meeting, trying to understand who owns a particular project, or simply figuring out your company’s expense policy, the hunt for information has become one of the biggest productivity drains in modern work.

Atlassian’s recent State of Teams survey revealed a sobering truth—knowledge workers spend countless hours each week just searching for information scattered across tools, platforms, and team silos. What previously required days of searching and communicating with various teams should be available instantly. But until now, it wasn’t.

Enter Atlassian Rovo – a generative AI solution that doesn’t just search your data, but truly understands your organization. Rovo represents Atlassian’s bold vision for human-AI collaboration, bringing together AI-powered search, intelligent chat, and specialized agents that work alongside your teams as true digital colleagues. And in June 2025, Atlassian announced that Rovo would be made available to all customers on Standard, Premium, and Enterprise plans, because they believe unlocking the potential of organizational knowledge should be fundamental, not a privilege.

What is Atlassian Rovo?

Atlassian Rovo is an integrated AI solution available across Jira, Confluence, Jira Service Management, and the Teamwork Collection. Unlike generic AI assistants that operate in isolation, Rovo is purpose-built to understand the unique context of how your organization works—the teams, projects, goals, and relationships that drive your business forward.

At its foundation, Rovo leverages artificial intelligence to unify access to information from multiple Atlassian products and connected third-party apps, enhance productivity with advanced search, chat, and agent features, and support robust cross-product analytics and reporting. The result is an AI that doesn’t just answer questions—it understands the context behind them.

“With Rovo, our employees can seamlessly access global knowledge across Atlassian and non-Atlassian tools, like our Google suite. With teams across more than 28 countries and multiple time zones, Rovo accelerates information discovery and summarization, enabling employees to find answers in minutes, without waiting for support.” — Kasia Wakarecy, Vice President of Enterprise Apps & Data, Pythian

The Secret Sauce: Teamwork Graph

What makes Rovo fundamentally different from other AI solutions is Teamwork Graph—Atlassian’s proprietary data intelligence layer that connects teams, goals, work, and knowledge across your entire organization. While most AI chat tools are limited to basic keyword searches that deliver surface-level answers, Rovo goes beyond content to understand the relationships that drive your work.

Teamwork Graph connects information across all your apps—Jira, Confluence, Slack, Google Docs, and more—so every answer is relevant, structured, and grounded in real-time organizational context. With Rovo, you get insights that reflect how your teams actually collaborate: not just what’s written down, but also who they work with, what goals they’re aligned to, and what apps they use most to get work done.

Recent improvements have made the relationship between Teamwork Graph and Rovo even deeper. When you prompt Rovo Chat, it now intelligently decides whether your question needs a quick search or a deep graph query, ensuring you get the best answer every time. If your question is ambiguous (like asking about “Alex” when there are multiple people with that name), Rovo will ask for clarification to ensure accuracy.

The Four Pillars of Rovo: Find, Learn, Act, Build

Rovo delivers value through four interconnected capabilities that work together to transform how teams access and act on organizational knowledge.

Pillar 1: Rovo Search — Find What You Need Instantly

Rovo Search provides a single, centralized interface for personalized information discovery across all your connected data sources. Unlike traditional search that returns a list of links and leaves you to figure out the rest, Rovo Search understands your questions in natural language and intelligently responds with what you actually need.

With Rovo Search, you can accomplish tasks that previously took hours in mere seconds:

• Learn about teammates: “Who is Sarah Chen and what projects is she working on?”
• Find critical data points: “What was our CSAT score for the Secure Wallet project last quarter?”
• Consolidate information: “What Jira tickets are assigned to me?”
• Understand processes: “What is the process for expensing a claim?”
• Track deadlines: “When is the new Wallet app redesign launching?”

Rovo Search is accessible from multiple locations, including directly within Jira and Confluence, through Rovo’s browser extension (which displays the search bar every time you open a new tab), and via the Confluence mobile app. Results are personalized based on your permissions and history, ensuring you see information relevant to your work.

Pillar 2: Rovo Chat — Your Always-There AI Work Companion

Rovo Chat is an always-available AI companion that allows you to ask questions and get help without disrupting your workflow. Chat understands the context of your work—both within Atlassian and your connected third-party apps—to answer questions, provide ideas, and deliver actionable insights.

What makes Rovo Chat exceptional is its ability to go beyond simple Q&A:

Deep Research Mode

When you need to go deep on a topic, Deep Research searches, reasons, analyzes, and pulls together information from Atlassian apps, connected SaaS apps, and even the web (if you ask) into a fully cited, comprehensive report—all in just minutes. Generate reports like “all work I’ve done in the last 6 months, organized by projects” with a single prompt.

Action-Oriented Responses

Rovo Chat doesn’t just tell you things—it helps you do things. Create Jira tickets, send Slack messages, or set up Google Calendar meetings directly from your chat conversation. One user reported that cleaning up meeting notes and automatically turning them into Jira tickets saved an hour of project management work after every one-hour meeting.

Mobile Access

Use Rovo Chat in the Confluence mobile app, by voice or text, to find, explore, or create—even when you’re on the go. Developers can even chat with Rovo directly in their IDE through GitHub Copilot and Gemini Assist extensions.

Pillar 3: Rovo Agents — AI Teammates Ready to Work

Perhaps the most transformative aspect of Rovo is its Agents—configurable AI teammates that can be called on by any team member to collaborate and move work forward. Unlike generic AI assistants, Rovo Agents bring specialized knowledge and custom skills to your specific workflows and processes.

Agents can be accessed in multiple contexts: in Chat, within automation rules, while editing content in Confluence and Jira (using the /Rovo or /ai shortcut), or in the Studio app. Depending on their configured knowledge sources, agents can access data from Atlassian and connected third-party apps to perform specialized tasks.

Rovo provides a rich library of out-of-the-box agents optimized for different use cases:

• Project Tracking Agents: Handle real-time project status updates and progress reporting
• Service Agents: Automate ticket responses, brief incident responders, and generate post-incident reports
• Development Agents: Conduct code reviews, organize backlogs, analyze themes, and generate release notes
• Content Agents: Help write, refine, and structure content in Confluence
• Analytics Agents: Analyze customer insights and identify patterns

“Our tailored Rovo agents help our teams make better decisions faster. They act as a way into our knowledge base in the Atlassian Teamwork Collection, helping us find relevant information from trusted sources across Williams.” — Williams Racing

Pillar 4: Rovo Studio — Build Your Own AI Solutions

Rovo Studio is where Atlassian builders and creators come to life. It brings all building tools—agents, automations, assets, and company hubs—into one unified place. With Studio, teams can create custom AI agents and automations without requiring deep technical expertise.

Studio empowers organizations to:

• Build custom agents with unique knowledge, actions, and connections to external tools including MCP servers
• Create automation rules using natural language that trigger processes, tasks, and AI agents
• Build dynamic, customizable company intranets and help centers (Company Hubs)
• Create assets that link vital resources to Jira Service Management

For more advanced use cases, developers can use Atlassian Forge to build sophisticated agents with custom actions, integrations, and behaviors that extend Rovo’s capabilities in entirely new directions.

Rovo Dev: AI for the Modern Software Team

Atlassian has extended Rovo’s capabilities specifically for software development teams with Rovo Dev—a powerful AI agent designed to accelerate development work from idea to deployment. Rovo Dev reduces friction across the entire software delivery lifecycle, available in your terminal, IDE, and beyond.

Rovo Dev transforms how developers work by:

Accelerating Code Planning and Generation

Rovo Dev CLI understands the code in your repo and acts on your plans in Jira. It spins up sessions that generate code, create branches, push commits, and open pull requests. Developers spend less time ramping up on requirements and codebases with clear code plans that surface knowledge from across the Atlassian platform.

Intelligent Code Review

Rovo Dev assists with PR reviews, analyzing code to find issues beyond the reach of traditional linters—variable naming, missing comments on complex code, loose typings, and common protocol gotchas. It can even validate code changes against acceptance criteria defined in Jira.

Operational Intelligence

Troubleshoot build failures, summarize deployments in Bitbucket Pipelines, and analyze pipeline errors—all with AI assistance that keeps developers in the flow.

“Rovo Dev code review strikes the right balance—it surfaces the real issues in a pull request without drowning developers in noise. Having AI working alongside our developers in this way makes reviews sharper, faster, more consistent and more useful across the team.” — Development Team Lead

Enterprise-Wide Intelligence: The Connector Ecosystem

Rovo’s power multiplies when connected to your entire enterprise tool stack. Through a growing ecosystem of connectors, Rovo can search, understand, and act on data from across your organization—not just Atlassian tools.

Rovo supports multiple connector types designed for different use cases:

• Synced Connectors: Admin-configured connectors that sync all workspace content for highest quality search and chat
• Synced Lite Connectors: Sync and index each user’s content as they connect from Rovo Search
• Direct Connectors: Connect to third-party sources without indexing, retrieving results live during searches
• Smart Link Connectors: Leverage Smart Link data to show results based on user permissions and history

Recent partnerships, like the one with Unito, have brought enterprise-grade connectors for Salesforce, ServiceNow, Asana, and Wrike directly into the Teamwork Graph. This means customer service tickets in ServiceNow can inform product roadmaps, Salesforce opportunities can update project priorities, and cross-functional workflows can operate seamlessly.

“AI is only as powerful as the context it understands. Enterprises need AI that captures the full breadth of their operations by drawing on knowledge from sales, service, and project tools.” — Marc Boscher, CEO of Unito

Enterprise-Grade Security and Trust

Rovo is built on the secure, enterprise-grade infrastructure of the Atlassian platform. Importantly, Search and all AI features always respect the permissions of the content they access; users can only see information they’re authorized to view, even when AI is synthesizing answers from multiple sources.

Key security and governance features include:

• Data Residency Controls: Meet industry and regional requirements with configurable data residency
• AI Access Controls: Organization admins can activate or deactivate AI features across apps
• Compliance Certifications: Rovo has completed SOC 2 and ISO 27001 certifications
• Responsible AI Principles: Development guided by Atlassian’s Responsible Technology Principles

For organizations not yet ready to move to the cloud, Rovo Data Center connectors for Jira, Confluence, and Jira Service Management enable seamless data synchronization between Data Center and cloud environments, allowing customers to leverage cloud-based AI features while maintaining their existing infrastructure.

Real-World Impact: Organizations Transforming with Rovo

Organizations across industries are already experiencing transformative results with Rovo:

HarperCollins Publishers: “We’ve tested Rovo agents to reduce manual project work by 4x, intending to shift valuable resources to more strategic work.” — Fred Frenzel, Senior Director Portfolio Operations

Procore: “Rovo Search is helping our teams find information much faster, reduce cognitive load, and stay in the flow. I don’t foresee a future where we don’t have it.” — Ronny Katzenberger, Director of Engineering Enablement

Pythian: With teams across more than 28 countries and multiple time zones, Pythian uses Rovo to accelerate information discovery, enabling employees to find answers in minutes rather than waiting for support.