Round Robin Assignment with Shift Roster for Jira & JSM
Fair, Predictable Ticket Assignment Without Manual Effort
Support and service teams often struggle to distribute work fairly across agents, especially when operating across multiple shifts, time zones, or rotating schedules.
Round Robin Assignment with Shift Roster for Jira & Jira Service Management automates ticket assignment in a way that is fair, predictable, and aligned to real operational availability.
The Problem This App Solves
Manual or semi-automated assignment leads to uneven workloads, slower response times, and dependency on individuals to monitor queues.
Standard round-robin approaches also break down when shifts, agent availability, or team structures become complex.
This app addresses these challenges by ensuring tickets are assigned only to the right agents, at the right time, in the right order.
How the App Works
The app combines round-robin logic with shift-based availability to automatically assign issues as they are created.
Assignments respect defined rosters and agent availability, ensuring that work is distributed evenly among active team members without manual intervention.
Once configured, the process runs reliably in the background removing bias, reducing effort, and improving consistency.
Built for Jira and Jira Service Management
The app is designed to work seamlessly with both Jira Software and Jira Service Management.
It supports common service and support use cases, including incident management, customer support, and operational queues, while remaining simple to configure and govern.
When This App Is the Right Fit
This app is ideal for teams that:
Operate in shifts or rotating schedules
Manage high-volume queues
Need fair workload distribution
Want to reduce manual ticket triage
Run Jira or JSM at scale
What Teams Experience
Designed from Real-World Delivery Experience
This app was built based on challenges repeatedly observed in enterprise Jira and JSM implementations.
It focuses on solving a specific operational problem cleanly and reliably without adding unnecessary complexity.