Have your business just adopted the Work From Home (WFH) mode of operation post-COVID-19? If yes, then, for your employees, fulfilling the goal of customer satisfaction may have become somewhat more challenging than before. This is regardless of small or
With the changing time, customer service is also revolutionizing. There are different channels of customer services such as e-mails, calls, and social media. However, according to the statistics at kayako.com, 32% customers prefer a phone call, 23% prefer e-mail interaction,
One of the important customer demands is proactive replies to their queries. If this is not fulfilled, it can bring your business to a standstill. To fulfill it, you need to ensure team collaboration and boosted productivity of customer support
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