Customers want to communicate with your business like they do with their friends—effortlessly. Using popular messaging apps like WhatsApp, WeChat or Facebook Messenger, Zendesk enables your team to have natural and personalized conversations with customers, all through one unified workspace.
"Our customers were trying to reach us via WhatsApp and Zendesk allowed us to reduce our WhatsApp response times from a full day to minutes. Before Zendesk, we had three to four phones with WhatsApp numbers in our agents’ hands, trying to keep up. It wasn’t scalable, and we couldn’t measure it. We’re now able to see and manage WhatsApp messages alongside all of our other customer requests and deliver better service to our customers in their preferred communication channel. Zendesk’s WhatsApp integration is key to our continued global expansion."
Gib Lopez, Co-founder and COO
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