Plix
Transforming Lives,
One Success Story at a Time!
Zendesk-ing Success: How Padah Solutions and Plix Collaborated to Tackle Health Industry Challenges!
Padah Solutions had an absolute blast working with Plix, the hippest plant-based food and nutraceutical company around. But let’s be real, navigating a complex health space with low product awareness and misconceptions can be a bit of a doozy, right?
No worries, though – we were up for the challenge!
By centralizing Plix’s email and social media tickets through Zendesk, we made vital information available to users, while giving the Plix team insights into common customer concerns.
And guess what?
We helped Plix increase their CSAT score from 50 to 75 percent, despite a whopping tenfold increase in the number of tickets.
That’s like adding an extra dollop of almond butter to your morning smoothie.
Padah thrives on collaboration and innovation, and partnering with Plix was an absolute treat.
We love nothing more than teaming up with clients like Plix and giving them the tailored solutions that they need to shine. Through our partnership, Plix is on a roll, and we’re thrilled to be a part of their success story.
