What is Traceability? In the software domain, traceability can be defined as tracing back an entity’s origin like a requirement/ piece of code/ documentation/ test case, etc. In simple terms, traceability can be defined as the capability to trace entities (e.g., requirements, design, epics, stories, tasks, bugs, test cases, etc.) across the development lifecycle. Traceability… Continue reading Importance of Traceability and how to maintain it
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5 CRM Zendesk Features that Can Convince You to Use it for Your Business
CRM Zendesk Features Have your business just adopted the Work From Home (WFH) mode of operation post-COVID-19? If yes, then, for your employees, fulfilling the goal of customer satisfaction may have become somewhat more challenging than before. This article shows 5 CRM Zendesk Features. That is regardless of small or big customer base. Keeping your… Continue reading 5 CRM Zendesk Features that Can Convince You to Use it for Your Business
9 Reasons To Add Live Chat Service To Your Official Business Website
Live Chat Service To Your Official Business Website With the changing time, customer service is also revolutionizing. There are different channels of customer services such as e-mails, calls, and social media. However, according to the statistics at kayako.com, 32% of customers prefer a phone call, 23% prefer e-mail interaction, and 41% prefer live chat service.… Continue reading 9 Reasons To Add Live Chat Service To Your Official Business Website
Benefits of Using a Helpdesk Ticketing Tool
Benefits of Using a Helpdesk Ticketing Tool This article shows 6 Much-Needed Benefits of Using a Helpdesk Ticketing Tool. One of the essential customer demands is proactive replies to their queries. If this is not fulfilled, it can bring your business to a standstill. To fulfil it, you need to ensure team collaboration and boost… Continue reading Benefits of Using a Helpdesk Ticketing Tool
